Frequently Asked Questions
Everything you need to know about transforming your living space with Splash Store.
What is the typical shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days, while larger furniture pieces may take 7-14 business days to arrive via our specialized white-glove delivery partners.
Do you offer a warranty on your home products?
Yes, all Splash Store furniture comes with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund, minus return shipping costs.
Are the colors shown on the website accurate to the real product?
While we strive for high color accuracy in our photography, shades may vary slightly due to studio lighting and individual monitor settings. We recommend checking customer review photos for additional perspective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm and Klarna for larger home investments.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment in real-time.